We receive hundreds (if not thousands) of e-mails a day. Sadly, most e-mails ask the same questions over and over and over and over and over. Answering them gets old.....Really old.
I am letting you in on a little secret, we have many canned answers that we just click from a drop down menu. Here are some samples so you can see what I mean:
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E-mail: After 10 days my shipment is still in being sorted in NY! This does not sound okay to me. I have shipped stuff from all over the states but never had a package stay 12 days within the state boarder. Your last reply was in convincing. Please check with the shipper and give me a better explanation. Thank you.
Canned Answer: The USPS only delivers the package as far as "Jamaica, NY" and then turns it over to Your Post for residential delivery since the USPS doesn't work in your country. With that said, the fact that the last scan is in "Jamaica, NY" means that it is in your postal service now. The speed by which it will arrive at its final destination is completely up to your postal service and any legal issues or customs due on the contents.
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E-mail: Thanks. I've noticed that the items have not moved from Miami , FL since march 2. It is now march 6 and there is no update in the process of shipping, and also the items should have arrived by now.
Canned Answer: The USPS only delivers the package as far as Miami and then turns it over to Your Post for residential delivery since the USPS doesn't work in your country. With that said, the fact that the last scan is in "Miami" means that it is in your postal service now. The speed by which it will arrive at its final destination is completely up to your postal service and any legal issues or customs due on the contents.
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E-mail: I ordered 3 helmet stickers 3 days ago and they are not hear yet? Is your company real?
Canned Answer: I am sorry that you have not received your sticker yet. We ship the helmet stickers via US mail in a envelope so sometimes they take a little time. Please give it until Thursday and see if it arrives. We will be happy to ship you a new sticker if it does not arrive by Thursday.
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E-mail: I live in South Africa, where is my helmet?
Canned Answer: Go to www.parceltrack.co.za scroll down to the usps tracking and enter the US tracking number... If the parcel is already in South Africa, you need to contact SAPO/Customs and get the local (ZA) tracking number and then you can track it via SAPO (SA Post Office)
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E-mail: I have bought a facemask and still not received it 9 days later... Would you know where it is?
Thanks for your reply
Canned Answer: Thanks you for your concern. Please understand that we shipped your item the same day you ordered it and our postal service has handed it off to your postal service in Canada. We are unable to track it once it leaves the USA, but here is a helpful link for the Canada Border Service Agency:http://www.cbsa-asfc.gc.ca/
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E-mail: How much is shipping to Italy?
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