Tracking after a year?

Robert write us with "Hello, i'm wondering if you please could check where my orders gone? The order status on your website says shipped and it's been so for a year now. I still haven't received any items from you and i haven't received any message from the Swedish custom service as I should if it had been stopped in customs. The only logical reason for this must be that the items still are in the US. So please check again where it could be."

Robert, please understand that we are not able to track any item after a year.  Your order was over 400 days ago!  I wish you would of told us this problem sooner, like after 20 days or something!